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FREQUENTLY ASKED QUESTION: Browser Cache

What is browser cache and how do I stop it?

If you don’t see the updates in your web browser that means your browser it is most likely caching. Cache is a type of memory on your computer that loads the content of web pages into a temporary folder.

When you revisit a web page, the browser knows if you have been there before so to speed up the download time it gets the content (information) from the temporary folder on your computer instead of downloading the latest version from the Internet. That is why you see the older version of the page, even if you “refresh”. Therefore, you need to change your setting so the browser does not cache.

Internet Explorer (IE) Web Browser:

  1. Click Tools

  2. Select Internet Options

  3. On the General tab, click the Settings button in the middle of the page under Browsing History.

  4. Make sure the radio button “Every time I visit the webpage” is selected.

  5. Click OK to close down the two popup windows.

  6. Refresh your browser and you should see the new content. If not, close the browser. Open IE again and go to the web site and click around. If you still see old content check steps 1-4 again.

  7. If it's still not working go to Google and type in, “clear cache in xxx”.  xxx = the browser name and if you have the version include that too. Example, "Firefox 16.0.1 cache".

    • Mozilla's Add-Ons web site has a Cache Button Add-On you
      can install to click a button to immediately empty the cache.

If you are not using IE, use your web browser's online help and search for cache to find step-by-step instructions on how to change the browser settings.

We hope this information is helpful.

 
 
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